The terms for using the GardenNest website and purchasing products.

Scope of these terms

These Terms & Conditions apply to your use of the GardenNest website and to any agreements for the sale of GardenNest products that are initiated or concluded through this site, unless a separate written agreement explicitly states otherwise.

Additional conditions may apply for specific offers, promotions or services. In case of a conflict, the more specific conditions will usually prevail, but this will not reduce your mandatory rights under applicable consumer-protection laws.

Using the GardenNest website

GardenNest offers this website for personal and non-commercial use. You agree not to use the site in any way that is unlawful, harmful, abusive, disruptive or that could damage GardenNest, our visitors or our service providers.

• You will not attempt to gain unauthorised access to any part of the site or related systems.
• You will not use automated tools to harvest content or data in a way that burdens the site.
• You will not upload or transmit malicious code, spam or content that infringes third-party rights.

We may change, suspend or discontinue any part of the website at any time, including the availability of particular products or features, without prior notice.

Product information and availability

We make reasonable efforts to ensure that product descriptions, photographs and colours shown on the GardenNest website are accurate and up to date. However, small differences may occur in practice due to screen settings, materials or manufacturing improvements.

Product availability can change and some items may be offered only in specific regions or for limited periods. Displaying a product on the website does not guarantee that it is currently in stock or that it can be shipped to your location.

Orders and contract formation

When you place an order request through the GardenNest website, you are making an offer to purchase products under these terms. We may accept or decline that offer, for example if a product is out of stock, if we cannot deliver to your address or if there is a clear error in price or description.

A contract between you and GardenNest is normally formed when we send an explicit order confirmation or dispatch notice that lists the products, approximate delivery details and price. Until that moment, we reserve the right to refuse or amend an order.

Pricing and payments

Prices for GardenNest products are indicated on the website or in the order documents that we send you. Depending on your region, prices may include or exclude taxes, delivery costs and other charges. This will be made clear before you finalise an order.

We may change prices at any time, but such changes will not affect orders we have already confirmed. Payment methods and currencies depend on the region from which you access the site or place the order.

If a clear and obvious pricing error is discovered after an order confirmation has been issued, we may contact you to offer the choice between paying the correct price or cancelling the part of the order affected by the error.

Delivery and risk

Delivery options, timeframes and costs depend on your location and the specific products ordered. Approximate delivery information will be provided during checkout or in our confirmation messages.

Risk in the products (such as the risk of loss or damage) will usually pass to you upon physical delivery to the address you provided. Ownership will normally pass once payment has been received in full, unless applicable law requires a different arrangement.

Returns, changes and cancellations

Your rights to return products, cancel an order or request a refund depend on your region, the condition of the products and the timing of your request. In many countries, consumers have specific cooling-off or withdrawal rights for distance purchases.

Information about returns and cancellations for GardenNest products will be provided in the relevant offer, order confirmation or separate policy. Those details form part of these Terms & Conditions.

Nothing in this section is intended to limit or exclude rights that are mandatory under applicable consumer-protection law.

Intellectual property

All content on the GardenNest website, including text, design, layouts, logos, graphics, photographs and other materials, is protected by intellectual property rights owned by or licensed to GardenNest, unless otherwise stated.

You may view and print reasonable portions of the site for your own personal and non-commercial use in planning your outdoor space, but you may not copy, modify, distribute, reverse engineer or use content for other purposes without prior written permission.

Liability and disclaimers

GardenNest aims to keep the website accurate, reliable and available, but we cannot guarantee that it will be free from interruptions, errors or omissions. The site is provided on an “as is” and “as available” basis within the limits of applicable law.

To the fullest extent permitted by law, we exclude liability for indirect, incidental or consequential damages arising out of or in connection with the use of the website. Our total liability for direct losses related to a confirmed GardenNest order will normally be limited to the amount paid for the products involved.

Nothing in these Terms & Conditions is intended to exclude or limit liability where this would be unlawful, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Applicable law and disputes

As GardenNest is designed to be visited from different regions, the law that applies to a particular order or dispute may depend on your location and the channel through which the order is processed. In many cases, mandatory consumer-protection laws of your country of residence will apply and cannot be limited by these terms.

If a dispute arises, we encourage you to contact us first so that we can try to resolve it informally. If we cannot reach an agreement, you may have the right to bring the matter before the competent courts in your country or to use an alternative dispute resolution mechanism where available.

Contact and complaints

If you have a question about these Terms & Conditions, a concern about a GardenNest product or a complaint about our service, please contact us using the details provided on the website or via the address used for privacy enquiries: privacy@gardennest.com.

We will review your message, respond within a reasonable timeframe and, where necessary, explain which further options may be available to you.

Changes to these Terms & Conditions

GardenNest may update these Terms & Conditions from time to time, for example to reflect new features, changes in our business or updates in legal requirements. The version published on this page is the one that currently applies.

Where changes are significant, we may provide an additional notice on the website or, if appropriate, by e-mail. Your continued use of the website after changes are published will normally mean that you accept the updated terms.

Last updated: see footer year below.